Our signature Orange Pekoe tea (OP1) is crafted from the first leaf and bud, epitomizing the highest quality of hand-rolled teas. With a delicate aroma, hints of citrus, and a striking copper-gold hue with a pink rim, this refreshing tea is an ideal companion for afternoon tea.
Loose Tea, Premium Tea, Shipping Included
Ceylon Bliss -250g
£39.95
Our signature Orange Pekoe tea (OP1) is crafted from the first leaf and bud
| Weight | 0.25 kg |
|---|---|
| Dimensions | 10 × 10 × 10 cm |
| Loose Tea | 250g |
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Shipping Policy
Shipping Policy – Rosyth Artisanal Tea
Thank you for shopping with us. We aim to deliver your Pure Ceylon Tea fresh, on time, and with care. Please read our shipping policies below:
Processing Time
- All orders are processed within 1–3 business days after payment is confirmed.
- Orders are not shipped on weekends or public holidays.
Shipping Methods & Delivery Time
- Domestic Shipping (Sri Lanka): 2–5 business days via trusted courier partners.
- International Shipping: 7–21 business days depending on destination and courier service. Delivery times may vary due to customs clearance and local postal services.
Shipping Rates
- Shipping charges are calculated at checkout based on the destination, order weight, and shipping method selected.
- Free shipping may be available on promotional offers or minimum order values (when applicable).
Order Tracking
- Once your order has been shipped, you will receive an email with tracking information.
- Tracking may take 24–48 hours to update after dispatch.
Customs, Duties & Taxes (International Orders)
- Customers are responsible for any customs fees, import duties, or taxes applied by their country.
- We are not responsible for delays caused by customs procedures.
Shipping Restrictions
- We currently ship worldwide, except to countries restricted by trade regulations or courier service limitations.
- Some countries may have restrictions on tea imports; please check local regulations before placing an order.
Damaged or Lost Packages
- If your package arrives damaged, please contact us within 48 hours with photos of the product and packaging.
- In case of lost shipments, we will work with the courier to resolve the issue.
Contact Us
If you have any questions about your shipment, please contact our Customer Care Team at +44 7947 336 500
We are committed to ensuring your Pure Ceylon Tea (Rosyth Artisanal Tea) reaches you safely and promptly.
Refund Policy
Refund & Return Policy – Rosyth Artisanal Tea
We want you to enjoy every sip of Pure Ceylon Tea. If for any reason you are not fully satisfied with your purchase, please review our refund and return policy below.
Returns
Due to the nature of food and beverage products, we only accept returns for items that are damaged, defective, or incorrect upon delivery.
To be eligible for a return, you must notify us within 7 days of receiving your order.
Returned items must be unused, unopened, and in their original packaging.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7–14 business days.
Shipping costs are non-refundable. Only the cost of the product will be refunded.
Exchanges
We replace items only if they are defective, damaged, or incorrectly delivered. If you need an exchange, please contact us with your order details.
Non-Returnable Items
Opened tea packs, gift sets, or items purchased on clearance/sale are not eligible for return or refund.
Perishable products cannot be returned once opened due to health and safety regulations.
Cancellations
Orders may be cancelled within 12 hours of placement, provided they have not yet been shipped.
Once shipped, cancellations are not possible.
Damaged or Missing Items
If your package arrives damaged or with missing products, please contact us within 48 hours with supporting photos. We will arrange a replacement or refund.
Contact Us
For returns, refunds, or questions regarding your order, please contact our Customer Care Team at
+44 7947 336 500
oli.dobbs@rosyth.lk
We are committed to ensuring you have the best experience with Pure Ceylon Tea (Rosyth Artisanal Tea).
Cancellation / Return / Exchange Policy
Cancellation, Return & Exchange Policy – Rosyth Artisanal Tea
At Rosyth Artisanal Tea , customer satisfaction is our priority. Please read our policy on order cancellations, returns, and exchanges carefully.
Order Cancellations
Orders may be cancelled within 12 hours of placement, provided they have not yet been processed or shipped.
Once an order has been dispatched, cancellations are no longer possible.
Returns
We only accept returns for items that are damaged, defective, or incorrectly shipped.
To request a return, you must contact us within 7 days of delivery.
Returned items must be unused, unopened, and in their original packaging.
Customers are responsible for return shipping costs unless the item was damaged or incorrectly sent.
Exchanges
We offer exchanges for items that arrive defective, damaged, or incorrect.
Exchange requests must be made within 7 days of delivery.
Depending on stock availability, we will either send you a replacement or provide an alternative solution.
Non-Returnable / Non-Exchangeable Items
Opened tea packs, perishable goods, and promotional/sale items are not eligible for return or exchange.
For hygiene and safety reasons, food and beverage items cannot be returned once opened.
Process
Contact our Customer Care Team at +44 7947 336 500 / oli.dobbs@rosyth.lk with your order number and issue.
Provide clear photos of the damaged or defective product and packaging (if applicable).
We will review your request and confirm the next steps for return, refund, or exchange.
We value your trust and strive to ensure every Pure Ceylon Tea (Rosyth Artisanal Tea) order reaches you in perfect condition.
General Inquiries
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